FAQ

Creating your account is a straightforward process designed to get you into the action quickly. Once you register, you become eligible for our generous welcome package. Your first deposit of just $10 or more activates a 100% match bonus up to $200. This means we double your initial bankroll, giving you twice the funds to play with. On top of that, you'll receive 40 Free Spins to use on some of our most popular slots. For high-stakes players, we also offer a High Roller Bonus that provides a 200% match up to an incredible $3000 plus 30 Free Spins. Simply select your preferred offer during the deposit process to instantly boost your playing power.

Yes, we believe in giving you a taste of the action right away. As soon as you complete your registration, you will be credited with a Sign Up Bonus of 20 Free Spins on the iconic slot, Starburst. No deposit is required. This is our way of welcoming you to the casino and letting you experience real gameplay on our dime. It’s a perfect opportunity to try out one of the most beloved games in the industry and potentially score a win before you even fund your account. Keep an eye on our promotions page for other special no deposit offers that may become available during tournaments or seasonal events.

Wagering requirements determine how many times you must play through a bonus amount before you can withdraw any associated winnings. For our main 100% up to $200 welcome bonus, the requirement is 35x the bonus amount. For example, if you receive a $50 bonus, you would need to place bets totaling $1,750 (50 x 35) before cashing out. However, we have fantastic news regarding our Free Spins: winnings from the Free Spins included in our welcome package come with zero wagering requirements. What you win is yours to keep, offering incredible and direct value. Always check the terms for specific promotions, as requirements can vary.

We provide a secure and diverse range of payment options to ensure your transactions are smooth and convenient. You can fund your account instantly using major credit cards like Visa and MasterCard, e-wallets such as Skrill, MuchBetter, and ecoPayz, or other popular methods like Interac, Trustly, and PaySafeCard. We support multiple currencies including USD, EUR, GBP, CAD, AUD, and NZD for your convenience. Withdrawals are processed efficiently, with the goal of getting your winnings to you as quickly as possible. The processing time can vary depending on the method chosen, with e-wallets typically offering the fastest access to your funds.

Absolutely. The Extraspel Casino platform is fully optimized for mobile devices. There is no need to download a separate app. Simply open our website in your smartphone or tablet's browser, log in, and you'll have access to our full suite of games, promotions, and account features. The interface is designed to be intuitive on a smaller screen, ensuring smooth navigation and flawless gameplay whether you're spinning slots or sitting at a live dealer table. You can even claim a mobile-exclusive bonus of 20 Free Spins and a 100% Welcome Bonus up to €200 directly from your device.

Our game library is packed with hundreds of top-tier titles to suit every player's preference. You’ll find an enormous collection of video slots, from classic fruit machines to modern marvels with complex mechanics and massive jackpots from providers like NetEnt, Play'n GO, and Microgaming. If table games are your focus, we offer numerous variations of Blackjack, Roulette, and Baccarat. For a more immersive session, visit our Live Casino, powered by Evolution Gaming, where you can play with real dealers streamed in high definition. You can learn more about our offerings by reading our comprehensive Extraspel Casino review.

The Know Your Customer (KYC) process is a standard and essential security measure required by our licensing authorities. It involves submitting documents like a government-issued ID and proof of address to confirm your identity. This one-time process is critical for several reasons: it prevents fraud and underage gambling, ensures that winnings are paid to the correct person, and complies with anti-money laundering regulations. Completing verification early helps guarantee that your future withdrawals are processed without any delays. We handle your documents with the utmost confidentiality and security.

Your security is our highest priority. We employ advanced 128-bit Secure Socket Layer (SSL) encryption technology to ensure that all data transferred between your device and our servers is completely protected and confidential. This is the same level of security used by major financial institutions worldwide. All financial transactions are processed by trusted and reputable payment providers. Furthermore, our commitment to fairness is backed by our use of certified Random Number Generators (RNGs) for all games, ensuring every outcome is unbiased and random. You can play with complete peace of mind, knowing your information and funds are secure.

While we strive for a seamless experience, technical issues can occasionally occur. If your game freezes mid-spin, rest assured that our systems are designed to handle it. The game round will typically complete on the server, and any winnings will be automatically credited to your account. If the issue persists, a simple refresh of the page or clearing your browser's cache often resolves the problem. For any other questions or immediate assistance, our dedicated customer support team is available. You can reach them via Live Chat for instant responses or by sending an email to support@extraspel.com.

We are deeply committed to providing a safe and responsible gaming environment. We offer a suite of tools to help you manage your play and stay in control. You can set personal limits on your deposits, wagers, and losses on a daily, weekly, or monthly basis. If you feel you need a break, you can use our "Cool-Off" feature to temporarily suspend your account for a period from 24 hours up to six weeks. For a longer duration, you can opt for self-exclusion. These tools are easily accessible within your account settings, empowering you to play within your means and keep the experience enjoyable.

We believe in rewarding loyalty from day one. As soon as you start playing for real money, you begin earning Reward Points. These points help you climb the ladder of our multi-level VIP program. Each new level you attain grants you access to better and more exclusive benefits. These perks can include faster withdrawal times, birthday bonuses, personalized offers, higher deposit and cashout limits, and even monthly cashback on losses. At the highest tiers, you may be assigned a personal account manager to provide a premium, tailored service. Every bet you place contributes to your progress, making every session a rewarding one.

Our extensive game library is curated from the portfolios of the industry's most respected and innovative software providers. We partner with giants like NetEnt, Microgaming, and Play'n GO, known for their blockbuster slots and reliable performance. Our Live Casino is powered by Evolution Gaming, the undisputed leader in live dealer technology. You'll also find exciting titles from creators like Big Time Gaming, Blueprint Gaming, Pragmatic Play, iSoftBet, and Thunderkick. This diverse collaboration ensures a constantly updated selection of games with superior graphics, engaging features, and fair, audited outcomes.